Computer Basics: 2695
Introduction to Computers
Common Computer Terminology
Computer Performance & Features
Computer Operating Systems

Productivity Programs: 2697
Introduction to Productivity Programs
Common Features and Commands
Word Processors
Getting Started with Word Processors
Spreadsheets
Presentation Programs

The Internet and the World Wide Web: 2696
The Internet
The World Wide Web
Communicating on the Internet

Installing, Configuring and Upgrading Hardware
Identifying System Modules
Identifying System Resources
Peripheral Ports, Cabling and Connectors
Installing and Configuring ATA/IDE Devices
Connectors, Jumpers, Masters and Slaves
Installing & Configuring SCSI Devices
RAID
Upgrading: The Neverending Story
Portable Systems

When Good Components Go Bad
Identifying and Troubleshooting System Component Errors
Troubleshooting Procedures and Best Practices

An Ounce of Prevention
Preventative Maintenance Products
Working with Power
Disposing of the Junk
Electrostatic Discharge-Enemy Number1

Motherboards, Processors and Memory
Processors
Memory
Motherboards
Inside the CMOS

Printing and Printer Basics
Types of Printers
Connecting Printers
Troubleshooting Printers and Print Quality

Introduction to Networking
Networking Hardware
Network Cable Characteristics
Network Cabling and Data Threats
Hardware Protocols
Network Topologies
Networking Devices

Introducing the Operating System
What Has an OS Done for You Lately!
Identifying Major System Files
Using Command-Line Functions and Utilities
Managing Disks Directories and Files
Contrast between windows 9X/Me, Windows NT, Windows 2000 and Windows XP
Major Operating System Utilities

Installing the Operating System
Pre-Installation Procedures
Starting the Installation
Partitioning & Formatting the Hard Disk
Installation Commands
Installation Methods
Upgrading the Operating System
Giving the OS the Boot
Installing & Running Programs

Diagnosis & Troubleshooting
A Problem with Your Boots
Searching for Answers
Common Windows Operational Errors
Troubleshooting Programs
Viruses and Virus Types

Networking the Operating System
Introducing the Network
Accessing the Internet
Internet Connectivity Technologies
Firewalling Under Windows XP

Introducing Windows Vista
Introducing Windows Vista Versions
Overview of Windows Vista Versions
Hardware Requirement to Install Windows Vista
Upgrading the Windows Vista Versions
Working with the Welcome Center
Getting Basic System Information
Activating Windows Vista & Changing Product Keys
Using Windows Vista in Workgroups & Domains
Understanding Log On, User Switching, Locking & Log Off
Understanding Windows Vista User Accounts & Windows Security
Understanding UAC & Pishing Filter
Permissions
Turning Off & Shutting Down Computers Running Windows Vista

Understanding Networking Media
Topologies
Gaining Access to the Media
Media Types
Media Connectors
Networking Technologies and Characteristics

Networking Components
Central Hubs in Star Topologies
Bridges
Switches
Routers
CSU/DSU
Gateways
Wireless Access Points
Analog Signals & Modems
NIC's
ISDN Adapters
System Area Network Adapters

The OSI Model
Physical Layer
Data-Link Layer
Network Layer
Transport Layer
Session Layer
Presentation Layer
Application Layer
Network Equipment & OSI Model Layers
Protocol Stacks
TCP / IP
IPX / IPX
NetBEUI
Apple Talk

Forming an IP Address
The Most Common Form of IP-IPV6
TCP / IP Protocols Functions
Well known TCP and UDP Ports
The Latest version of IP-IPV6
Default Gateways
Public and Private IP Network
Naming & Addressing

Wide Area Networking
Switching Methods
Using the Digital Telephones with ISDN
Using Fiber Optics with FDDI
Gaining WAN Speed with ATM
Frame Relay
SONET / SDH
T- Carrier System

Networking with Remote Clients & Servers
Remote Node
Remote Control
Configuring a Connection

Security Protocols
IP Sec
VPN Protocols
Kerberos
Firewalls
Smart Cards
Proxy Servers

Looking at Servers and Their NOSs
Microsoft Windows Servers
Novell Netware
Apple Macintosh
Unix / Linux

Establishing Network Connectivity
Basic Connectivity
Naming Computers on a TCP / IP Network
Configuring the Server Side

Network Configuration
Using Switches to create VLANs
Network Attached Storage
Storage Area Networks
Disaster Recovery
Fault Tolerance
Working with the Small Network- The SOHO
Security Impact on the Network

TCP / IP Utilities
Tracing the Route with Tracert
Pinging Hosts on the Network
Resolving Addresses with ARP
Netstat vs. Nbtstat
Using NSlookup as a Discovery Utility
IP Configuration in Microsoft
Configuring a UNIX Interface with Ifconfig

Linking up Clients
How Clients Work
Connecting the Client

Tools and Troubleshooting
Wire Crimper
Punch Down Tool
Media Tester
Optical Tester
Tone Generator
Visual Indicators
Wiring Problems
Interference with the Network
Bad Wiring & Connectors

Troubleshooting a Network
Applying the Troubleshooting Method to Logical Problems
Troubleshooting the Connectivity protocols
Physical Topology

Identifying Hardware Requirements
Upgrading Between Windows Vista Editions
Troubleshooting Installations and Upgrades
Troubleshooting Post- Installation System Settings
Troubleshooting Post -installation Configuration Issues
Configuring and Troubleshooting Windows Aero
Configuring and Troubleshooting Internet Access
Configuring and Troubleshooting Parental Control and Content Advisor
Configuring Internet Explorer 7+
User Account Control
Configuring And Troubleshooting User Account Control
Configuring Internet Explorer Security
Configuring Dynamic Security for Internet Explorer 7+
Configuring Network Connectivity Using the Network and Sharing Center
Configuring Security Setting in Windows Firewall
Configuring Remote Support
Configuring Communications Applications Included with Windows Vista
Configuring Windows Mail
Configuring Windows Contacts and Windows Calendar
Configuring Windows Meeting Space
Configuring Faxes, Media Applications and the Windows Side Bar
Configuring and Troubleshooting Media applications
Configuring Windows Fax and Scan
Configuring Windows Sidebar Configuring Sidebar Maintaining and Optimizing Windows Vista
Troubleshooting reliability Issues By Using Built-in Diagnostic Tools
Configuring Updates and Protecting Data
Configuring Windows Update
Configuring Data Protection
Configuring Data Protection
Configuring Mobile Display Settings
Configuring Mobile Devices
Working with Tablet PC
Configuring Tablet PC Software
Configuring Power Options

Automated Server Deployment
Configuring Network Connectivity
Using IPv6 in Windows Server 2008
Configuring DNS
Active Directory and Group Policy
Windows Server 2008 Active Directory
Group Policy in Windows Server 2008
Application Servers and Services
Application Servers
Application Deployment
Terminal Services and Application and Server Virtualization
Terminal Services
Server and Application Virtualization
File and Print Servers
Managing File and Print Servers
Provisioning Data
Windows Server 2008 Management, Monitoring, and Delegation
Server Management Strategies
Monitoring and Optimizing Performance
Delegating Authority
Patch Management and Security
Windows Server 2008 Patch Management Strategies
Monitor and Maintain Server Security
Remote Access and Network Access Protection
Managing Remote Access
Network Access Protection
Certificate Services and Storage Area Networks
Configuring Active Directory Certificate Services
Planning the Deployment of Storage Area Networks Clustering and High Availability
Understanding DNS Round Robin and Load Balancing
Windows Server 2008 Cluster Tools
Backup and Recovery
Backing Up Data
Disaster Recovery

Understanding and Configuring IP
Understanding and Configuring Network Connections
Understanding IP Version 4 Addressing
Understanding IP Version 6 Addressing
Configuring Name Resolution
Understanding Name Resolution in Windows Server 2008 Networks
Deploying a DNS Server
Configuring DNS Client Settings



Configuring a DNS Zone Infrastructure
Creating and Configuring Zones
Configuring Zone Replication and Transfers
Creating a DHCP Infrastructure
Installing a DHCP Server
Configuring a DHCP Server
Configuring IP Routing
Routing
Protecting Network Traffic with IPSec
Configuring IPSec


Connecting to Network
Configuring Network Address Translation Concepts
Configuring Wireless Networks
Configuring to Remote Networks
Configuring windows Firewall and Network Access Protection
Configuring Windows Firewall
Configuring Network Access Protection
Managing Software Updates
Understanding Windows Server Update Services
Using Windows Server Update Services
Monitoring Computers
Monitoring Event Logs
Monitoring Performance and Reliability
Using Network Monitor
Managing Files
Managing File Security
Sharing Folders
Backing-Up and Restoring Files
Managing Printers

Installing Active Directory Domain Services Active Directory Domain Services on Server Core
Administration
Working with Active Directory Snap-ins
Creating Objects in Active Directory
Delegation and Security of Active Directory Objects Users
Automating the Creation of User Accounts
Creating Users with Windows PowerShell and VBScript
Supporting User Objects and Accounts
Introduction to Groups
Creating and Managing Groups
Automating the Creation and Management of Groups
Administering Groups in an Enterprise
Computers Account
Creating Computers and Joining the Domain
Automating the Creation of Computer Objects
Supporting Computer Objects and Accounts Group Policy
Infrastructure & Planning
Implementing Group Policy
Managing Group Policy Scope
Supporting Group Policy
Group Policy Settings
Delegating the Support of Computers
Managing Security Settings
Managing Software with Group Policy Software Installation
Auditing
Authentication
Configuring Password and Lockout Policies
Auditing Authentication
Configuring Read-Only Domain Controllers
Integrating Domain Name System with AD DS
Understanding and Installing Domain Name System
Configuring and Using Domain Name System
Domain Controllers
Installing Domain Controllers
Configuring Operations Masters
Configuring DFS Replication of SYSVOL
Sites and Replication
Configuring Sites and Subnets
Configuring the Global Catalog and Application Directory Partitions
Configuring Replication
Domains and Forests
Understanding Domain and Forest Functional Levels
Managing Multiple Domains and Trust Relationships
Directory Business Continuity
Proactive Directory Maintenance and Data Store Protection
Proactive Directory Performance Management
Active Directory Lightweight Directory Services
Understanding and Installing AD LDS
Configuring and Using AD LDS
Active Directory Certificate Services and Public Key Infrastructures
Understanding and Installing Active Directory Certificate Services
Configuring and Using Active Directory Certificate Services
Active Directory Rights Management Services
Understanding and Installing Active Directory Rights
Management Services
Configuring and Using Active Directory Rights Management Services
Active Directory Federation Services
Understanding Active Directory Federation Services
Configuring and Using Active Directory Federation Services

Concept of internetworking
Introduction to CISCO Routes & Switches.
CISCO Internetworking operating system (IOS) & Security device Manager (SDM)
Introduction to Routing Protocols
Introduction to Switching Concepts
Creating & Routing Between VLANS.
Introduction to ACL (Access control list)

Linux Ideas and History
Linux Usage Basics
Running Commands and Getting Help
Browsing the File System
Users, Groups and Permissions
Using the bash Shell
Standard I/O and Pipes
Text Processing Tools
Vim: An advanced Text Editor
Basic System Configuration Tools
Investigating and Managing Processes
Configuring the Bash Shell
Finding and Processing Files
Network Clients
Advanced Topics in Users, Groups and Permissions
The Linux File System In-Depth
Essential System Administration Tools